Services & pricing

Clear scopes, published prices, no modular maze

We publish our rates because hiding them wastes everyone's time. Below is what each service includes, what it costs, and where the boundaries are.

$89 / user / month

Managed IT Support

Ten seat minimum

From $1,450

Cybersecurity & Compliance

One-off posture project

Project quoted

Microsoft 365 & Cloud Services

Typical migration $3,200–$9,500

From $210 / month

Backup & Disaster Recovery

Per protected server

Site survey $395

Networks & Structured Cabling

Credited against project

$145 / hour bench

Hardware, Repair & Lifecycle

Diagnostics $75, credited on repair

Ten seat minimum

Managed IT Support

Everything a small office needs from an internal IT department, delivered by a team that already knows your systems.

$89 / user / month  Ten seat minimum

Ask about managed
  • Unlimited remote help desk during business hours, plus emergency line access
  • Operating system and third-party patch management with a tested rollout ring
  • 24/7 monitoring on servers, switches, firewalls and backup jobs
  • Endpoint protection and detection licensing included per seat
  • Asset register with warranty dates and a rolling replacement forecast
  • Monthly report and a quarterly technology review meeting
  • On-site visits scheduled weekly or as incidents require

One-off posture project

Cybersecurity & Compliance

Practical hardening for organisations that need to satisfy an insurer, a client audit or their own board.

From $1,450  One-off posture project

Ask about cybersecurity
  • Multi-factor authentication rollout and legacy protocol shutdown
  • Conditional access and privileged account review in Entra ID
  • Managed endpoint detection with human review of alerts
  • Phishing simulation and staff awareness sessions run on site
  • Written policies: acceptable use, incident response, access control
  • Cyber-insurance questionnaire completion with supporting evidence
  • Annual tabletop exercise with your management team

Typical migration $3,200–$9,500

Microsoft 365 & Cloud Services

Mailbox, file and telephony migrations executed on a schedule, with a rollback plan written before we start.

Project quoted  Typical migration $3,200–$9,500

Ask about microsoft
  • Tenant provisioning, domain and DNS configuration
  • Mailbox migration from Exchange, Google Workspace or IMAP hosts
  • File server to SharePoint and OneDrive with permission mapping
  • Teams telephony and direct routing for offices retiring PBX hardware
  • Licence right-sizing review — we frequently reduce spend here
  • Conditional access, retention and data-loss prevention baselines
  • Staff floor-walking on cutover day

Per protected server

Backup & Disaster Recovery

Backups that have been proven to restore, with recovery times measured rather than estimated.

From $210 / month  Per protected server

Ask about backup
  • Image-level local backup with off-site replication to US data centres
  • Encrypted in transit and at rest, with immutable retention options
  • Documented recovery point and recovery time objectives per system
  • Quarterly restore drill to isolated hardware, with a written result
  • Microsoft 365 mailbox, SharePoint and OneDrive backup
  • Continuity plan document maintained alongside the technical setup
  • Priority hardware loan from local stock during a recovery

Credited against project

Networks & Structured Cabling

Physical infrastructure done properly the first time, tested and labelled to standard.

Site survey $395  Credited against project

Ask about networks
  • Firewall selection, deployment and ongoing rule management
  • Managed switching with documented VLAN and port maps
  • Business Wi-Fi surveys with heat mapping before and after install
  • Cat6 and Cat6A runs, patch panels, terminations and certification testing
  • Rack builds, UPS provisioning and clean power distribution
  • Warehouse, clinic and multi-suite office coverage
  • Full as-built documentation handed to you on completion

Diagnostics $75, credited on repair

Hardware, Repair & Lifecycle

Procurement, deployment, repair and responsible retirement of workstations, laptops and peripherals.

$145 / hour bench  Diagnostics $75, credited on repair

Ask about hardware,
  • Standardised build images so every machine looks and behaves the same
  • Staged deployment — new machines arrive configured, not in a box
  • Board-level diagnosis and repair for out-of-warranty laptops
  • Data migration with a verified checklist signed by the user
  • Warranty claim handling with the manufacturer on your behalf
  • Certified data destruction with certificate for retired devices
  • Loaner units available to contract clients at no charge

Service levels

Response commitments, written into every agreement

These are contractual, not aspirational. Our monthly report shows measured performance against each row.

PriorityExampleFirst responseTarget resolutionHours
P1 — CriticalServer down, site offline, suspected breach30 minutes4 hours24/7
P2 — HighDepartment affected, email delivery failing2 hoursSame business day8–18 PT
P3 — StandardSingle user cannot print, software faultSame business day2 business days8–18 PT
P4 — ScheduledNew starter setup, planned install1 business dayBy agreed date8–18 PT

Prices shown are for reference and exclude California sales tax where applicable. Written quotations are valid for 30 days.

Not sure which of these you need?

That is what the assessment is for. Ninety minutes on site and you will have a written list of what matters, in priority order, with costs attached.

Book an assessment